Smokemart & Gift Box – Assistant Manager (2IC)
Who We Are
For over three decades, Smokemart & GiftBox has been the go-to destination for all things tobacco and gifting. We not only pride ourselves on providing customers with quality products and specialised service but also on promoting a supportive and positive culture for our team. We can proudly say that the SMGB team supports equality and diversity, which is reflected throughout all our departments and our more than 250 stores nationwide.
Today, SMGB is part of the Viva Energy group – an ASX‐listed powerhouse with a driving ambition to become Australia's largest convenience retailer. Combining Viva Energy Australia's incredible network of more than 1,000 locations around the country with SMGB's wholesale tobacco distribution channel, we are now able to offer our amazing range of products and services on a truly grand scale.
There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.
More About You – Assistant Store Manager
Forming part of the management team, you will play a key role in supporting the Store Manager with the daily business operations. You will bring your confidence, energy and passion for customer service and will influence your team to achieve set store goals.
Availability Requirements
The successful candidate should have flexible availability but be willing to commit to the following core hours each week:
* Wednesday: 12:00 – 18:00
* Thursday: 12:00 – 18:00
* Friday: 11:00 – 18:00
* Saturday: 09:00 – 17:00
Key Responsibilities
* Assist and support the Store Manager across all aspects of store management process
* Visual Merchandising
* Store Administration
* Training & coaching of new team members
* Effectively delegating & managing the team
* Leadership & guidance to the team
* Maintaining a clean, organized and aesthetically pleasing store front
* Ensure store environment complies with health and safety regulations
* Monitor and maintain suitable store inventory levels
* Energetic customer service champion with a proven sales growth mindset
* Provide regular assistance to customers and resolve queries in a timely and professional manner
Qualifications
* Strong leadership skills with an ability to connect positively with both customers and team
* Excellent communication and organisational skills
* A happy, friendly and energetic personality
* A desire to deliver high quality customer service
* A current or valid police check, or willingness to obtain one if successful
SMGB is an equal opportunity employer and encourages applicants from all backgrounds.
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