Reference: SAWF_1779463038
Posted: May 22, 2026
Reporting to the Sales Manager, managing all part exchange properties both on the buy in and sale on to our customers' satisfaction, whilst endeavouring to make a profit on re-sales.
You will be expected to:
* Ensure client extras are completed on time and with correct payment.
* Process reservations and supporting on-site staff in exchanges and completions, coordinating all necessary paperwork.
* Collate updates on Sales Inspections and New Home Tours to confirm that settlements are occurring.
* Complete extensive list of weekly and monthly reports e.g. competitor analysis, reservations; outstanding missives; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed on time.
* Maintain and update enquiries database.
* Generate general letters/memos, e.g. pre-contract meeting letters, 28-day intention to complete letters, welcome letters.
* Liaise with customers, suppliers and service providers to coordinate works and ensure a smooth workflow between departments and with Head Office.
* Perform general office administration tasks as and when required to meet the needs of the department - e.g. faxing, filing, photocopying, fielding telephone calls.
* Liaise with Brokers, Solicitors and the Sales team to check that mortgage and legal processes are proceeding at the correct pace.
* Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
* Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.
To be successful in the role, we are looking for:
* IT literate - intermediate level of proficiency with MS office programmes including Outlook, Word, Excel.
* You must have previous experience working in house building.
* Professional and proficient manner when dealing with internal and external customers.
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