Job Description
We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will provide technical support for our critical services, ensuring swift and accurate response to all alerts. You will work closely with our NOC Manager and Technical Support Specialists to ensure continued quality of service for our end-users.
Key Responsibilities:
* Provide technical support for our critical services.
* Verify swift and accurate response to all alerts.
* Escalate any network incidents that cannot be resolved within specified timeframes to the relevant team members.
* Document and record steps taken towards resolution of an incident and add it to our knowledge database for future reference.
Requirements:
* Great communication skills, able to effectively communicate with functional teams internally and externally.
* Calm under pressure, able to provide guidance and support.
* Previous NOC experience working in helpdesk, service desk or NOC environments.
* Able to understand and follow ITIL concepts.
* High levels of attention to detail, able to follow process and procedures that align with our NOC requirements.
* Enjoys working autonomously but also part of the team.
* Able to work shift work, weekends, public holidays.
* Have an Australian certificate of education or equivalent.
* Foundational networking knowledge.
Benefits:
* Opportunity to work with a global close-knit community.
* Relocation not provided.
* Experienced position type.