Experienced Sales Support/Customer Service Coordinator Needed
Your new company
Our client is in the building and landscaping supply industry, known for delivering dependable service and high-quality materials. They support a wide variety of residential and commercial construction projects. With a customer-first approach and a commitment to operational excellence, we help bring building visions to life through reliable supply and expert support.
Your new role
Our client is seeking a proactive and detail-oriented Sales Support/Customer Service Coordinator for their team. This role is essential in delivering outstanding customer experiences and providing critical support to our sales operations.
Key Responsibilities:
* Provide exceptional customer service through phone and counter interactions.
* Assist in identifying new business opportunities and following up on existing leads to drive conversions.
* Support the sales team by managing customer enquiries, processing orders, and resolving issues promptly.
* Accurately enter and manage orders within the internal system.
* Prepare customer quotes and collaborate with the sales team to ensure timely follow-up.
* Communicate with customers to confirm orders, provide updates, and address any concerns.
* Actively follow up on quotations and marketing-generated leads.
* Build and maintain strong relationships with customers, offering tailored support and value-added services.
What you'll need to succeed
* Prior experience in sales support, customer service, or administrative roles-ideally within the building products or construction industry.
* A strong commitment to delivering outstanding customer experiences.
* Excellent organisational skills with a keen eye for detail.
* Clear, confident, and professional communication skills-both written and verbal.
* Familiarity with CRM systems and other sales support tools.
* Ability to manage multiple priorities effectively in a dynamic, fast-paced environment.
What you'll get in return
* A competitive salary package based on experience
* Genuine opportunities for career development within a dynamic and supportive team environment
* Be part of a company that values exceptional customer service and is committed to driving business success through collaboration and innovation.
What you need to do now
If you're interested in this role, click 'apply now' or send an updated resume to thasmika.rupnarain@hays.com.au. Furthermore, call Thasmika Rupnarain on (07) 5571 0515 for a confidential discussion.