Job Description:
We are seeking an experienced Salesforce Administrator to provide reliable and responsive support services for our client's Salesforce ecosystem.
As a key member of our team, you will be responsible for core administrative tasks, triaging and resolving incidents, and supporting environment and deployment activities.
You will act as a critical link between technical teams and business users, maintaining platform performance, integrity, and compliance.
Your work will enable sustainable delivery outcomes and foster user confidence in the platform.
Key Responsibilities:
• Deliver timely and high-quality administrative services and platform support.
• Triage, diagnose, and resolve incidents and problems in line with ITIL practices.
• Conduct routine monitoring, system checks, and preventative maintenance to ensure optimal platform performance and reliability.
• Support and coordinate environment refreshes, regression testing, and seasonal release readiness.
• Prepare and execute deployment packages and configuration changes in accordance with change management procedures.
• Identify opportunities to enhance platform capability and maintain accurate documentation.
• Administer user identity and access rights, applying security best practices and responding to audit requests.
• Engage professionally and collaboratively with business users, product owners, vendors, and technical teams.
Requirements:
• Demonstrated experience in enterprise applications support and maintenance with a good understanding of SDLC processes and Agile methodologies.
• Experience in the implementation and roll-out of Salesforce or other CRMs.
• Demonstrated experience with Salesforce Administration, including standard and custom objects, security and access, user/data management, reports, and process automation.
• Demonstrated knowledge of information systems support practices and ITIL, with excellent problem analysis and root cause diagnosis skills.
• Ability to communicate effectively across all levels of the organisation and manage multiple assignments to meet competing deadlines.
• Strong evidence of customer focus and relationship management.
Culture & Benefits:
As a member of our team, you will be part of a vibrant and supportive professional community. We believe in fostering a culture of continuous learning and growth. Our consultants are provided with dedicated support, professional development opportunities, and a collaborative environment where expertise is shared and valued.
What You'll Need To Do:
Please apply with your updated CV, detailing your relevant experience and how it aligns with the requirements of this role.