Overview
Senior Project Officer • Grade: 9/10 • Salary range: $129,464-$142,665+ superannuation and leave loading • Duration: Temporary, full-time until December 2026 • Location: Hybrid with an in-office requirement 2 days a week in Sydney or Gosford. This may be subject to change in line with DCS workplace policies. Play a pivotal role in delivering one of NSW's most significant telecommunications programs, providing expert coordination and decision-ready insights in a fast-paced, mission-critical environment.
Responsibilities
* Act as a senior engagement point between Directors, senior stakeholders, delivery partners, and technical teams, enabling timely decision-making in a fast-paced, mission-critical telecommunications environment.
* Lead cross-program engagement across CCEP delivery streams and NSWTA functions, proactively resolving complex issues and dependencies that impact migration outcomes and service continuity.
* Enable effective governance by coordinating senior forums, ensuring discussions are focused on material risks, dependencies, and decisions, and driving follow-through on agreed actions.
* Engage closely with delivery, operations, and BAU teams to surface emerging risks early, challenge assumptions, and drive resolution of issues in live infrastructure and network contexts.
* Build and sustain strong, trusted relationships across internal teams, vendors, and external stakeholders to support operational readiness, migration activities, and program close-out.
* Provide clear communication to senior leaders, translating complex technical and delivery information into concise, decision-ready advice under tight timeframes.
* Manage sensitive escalations and stakeholder concerns professionally and decisively, maintaining confidence and momentum during high-risk delivery and transition phases.
For more information on the role and its accountabilities, visit the NSW Telco Authority website.
To be successful in this role you will demonstrate
* Exceptional attention to detail and professional discipline, with the ability to manage complex data, interdependencies, and critical timeframes in a high-pressure infrastructure environment.
* Proven experience supporting or delivering complex projects or programs, ideally within telecommunications, construction, energy, or similar infrastructure contexts.
* Strong capability in identifying, managing, and driving resolution of program risks, issues, and actions, including appropriate escalation of matters with material impact.
* A proactive, solutions-focused approach, with sound judgement and confidence to anticipate issues, challenge assumptions, and take ownership of outcomes.
* Advanced communication and stakeholder engagement skills, including the ability to influence senior leaders, engage technical specialists, and work effectively with delivery partners.
* Demonstrated ability to lead and facilitate governance and delivery forums, produce high-quality minutes and advice, and ensure actions and decisions are clearly documented and progressed.
* The capacity to manage multiple workstreams concurrently, balancing competing priorities and deadlines while maintaining delivery momentum and quality.
* Advanced proficiency in Microsoft Excel and SharePoint, and demonstrated experience using enterprise systems such as eApprovals, SAP, and TRIM to support effective program governance.
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part-time, job share and other flexible arrangements. We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation. Visit the NSW Telco Authority website for more information and to access the Role Description.
Closing Date: 9:59am Friday 20th March
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit the NSW Telco Authority site.
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