Job Description
NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.
To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.
Qualifications
Minimum Qualification:
* Secondary/High school/A levels/Matric
Experience Required
* 3 - 4 years experience in Operations
* Experience in general banking.
Key Outputs
* Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously to ensure that service levels are adhered to.
* Deliver exceptional levels of service to internal and external customers by intimately understanding their needs and servicing them appropriately to ensure improved client experience.
* Identify and escalate any suspicious activity to the manager particularly when it could put the bank at the risk of loss or it is in contravention with Anti-Money Laundering/Know Your Customer regulations, to enable the effective and efficient mitigation of risks.
* Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions, to improve the efficiency and quality of the services provided by the Operations team.
* Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are processed efficiently and in adherence to agreed SLAs.
Additional Information
Behavioural Competencies
* Checking Things
* Embracing Change
* Following Procedures
* Interacting with People
* Interpreting Data
* Managing Tasks
* Meeting Timescales
* Producing Output
* Taking Action
* Team Working
* Thinking Positively
* Upholding Standards
Technical Competencies
* Business Intelligence
* Client Relationship Management
* Continuous Improvement
* Creative Problem Solving
* Operations Commercial Acumen
* Operations Risk Management
SBO