Company :
Hastings Deering (Australia) Ltd
About the Role
Hastings Deering is looking for a Parts Interpreter to join our Rockhampton Branch. This role exists to provide maximum customer satisfaction by ensuring all customer contact is professionally handled, and customer orders are processed promptly and accurately. This is a Permanent, Full-time, Monday to Friday role.
The key responsibilities of this dynamic role will include but not be limited to :
* Provide technical information to customers based on published facts only (no advice or opinions).
* Research and consult the latest parts books, IRM's, Technical Partsgrams, SIS, TMI, AX, and other resources for correct part numbers.
* Develop customer loyalty by ensuring attention to all customer needs, issues, and concerns; employing all available resources within the dealership to provide solutions for the customer
* Utilize business systems (e.g., AX & OTV) to maximize customer satisfaction regarding parts availability and order delivery.
* Complete Critical Tasks, including OTIF reviews, within acceptable target times and contact customers as needed.
Required Skills and Competencies
* Thorough knowledge of Caterpillar and associated product parts and services
* Experience working within a parts orientated department
* HR forklift licence is desirable.
* Sound computing skills including good working knowledge of Microsoft AX.
* Be able to maintain a high level of workplace health and safety.
About the Benefits
* A competitive remuneration package
* A rewarding career with diverse opportunities
* Annual salary reviews
* Salary Continuance Insurance
* Ongoing training & support to further your career
* Paid parental leave options
* Employee Assistance Program for employees and their families
* Discounts on private health, vehicles, travel and more
* A culture of inspiration, innovation, collaboration and execution
To Apply : Hit the 'Apply Now' button
Enquiries : Please email
Contact Person : Jake Litzner – Talent Acquisition Partner
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