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We are an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive, providing the best experience and the best tech on the best network. Telstra values flexibility, wellbeing and choice, with opportunities to grow your career and work with a team powered by human connection.
What You'll Do
As the Data Analytics Senior Lead, you are a key contributor to the design, implementation and delivery of strategic data programs that leverage insights and advanced analytics to drive improved service performance, business insights and customer experience. You translate business needs into analytical solutions and build the capability to achieve outcomes.
Key Responsibilities:
- Contribute to planning and delivery activities, including identifying resource capacity and capability to drive operational performance outcomes.
- Build capability and empower a team of data specialists to provide high-quality data solutions, including coaching, support and feedback.
- Provide input into scoping and implementation decisions for high-stakes programs delivering end-to-end data analytics solutions to improve operational efficiency.
- Engage with stakeholders across Telstra to articulate the value of data analytics and influence the business to use predictive analytics and data solutions to gain a commercial advantage.
- Translate business needs into actionable solutions with a commercial and business lens to enable decision-making and problem resolution.
- Generate insights from data by connecting high-value datasets, advanced analytics and architecture for internal and external customers.
- Anticipate potential issues and develop mitigating actions, communicating solutions to the team and stakeholders.
- Build, automate and maintain complex analytics queries that compile data on performance and cost strategy to identify opportunities, risks and maximise performance for business areas.
- Support continuous development of best practices by staying up to date with industry trends and contributing to thought leadership for innovative analytical solutions.
- Actively participate in Agile ceremonies, modelling and coaching Agile practices within Telstra's operating model.
- Collaborate with Group Leads and Product Owners to manage and prioritise the work backlog, ensuring clarity on OKR contribution within the Agile framework.
About You
To be successful in the role, you'll bring skills and experience in:
- Extensive insights or directly related role within a large service-based organization.
- Strong analytical skills with proven application.
- Experience managing a small team.
- Highly developed SQL and data skills.
- Experience extracting, manipulating and analyzing large structured and unstructured datasets.
- Well-developed stakeholder management skills with excellent communication and the ability to tailor messages to diverse stakeholders.
Culture, Advantages & Inclusion
- Flexible working: choose where, when, and how you work to be at your best.
- Leave provisions: gender-affirmation, additional leave days, parental leave with superannuation contributions on paid and unpaid leave.
- Pay for performance: competitive incentive programs.
- Unlimited learning: access to thousands of learning programs, including on-the-job learning and university credits towards degrees and Masters programs.
- Global presence: opportunities across Telstra's global footprint.
- Perks: discounts on Telstra products and services and exclusive offers from partners.
As part of your application, you may receive communications from Telstra. We are committed to diversity and inclusion and strive to create a welcoming and safe workplace for everyone. A background check may be conducted as part of the hiring process. We offer flexible arrangements and encourage you to share your pronouns and any reasonable adjustments needed during the recruitment process. If you experience accessibility issues with our website or application form, please contact our Talent Acquisition team.
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📌 Data Insights & Analytics Senior Lead
🏢 Telstra
📍 Melbourne