Are you passionate about providing brilliant service and making a difference in the healthcare industry? We are looking for a Medical Receptionist/Administrator to effectively interact with patients, referrers, funders and the public in a prompt and professional manner. Ideally, you will have had previous Medical Reception, Administration or customer service experience in a scheduling environment, or similar front-line customer contact role. This is a great work life balance role working three days a week.
Pacific Radiology is New Zealand's leading radiology services provider. We are focused on providing our patients with world class imaging, reporting and contract services within their own communities in New Zealand. We're proudly supported by our radiologists, whose focus is on providing world-class radiology, delivered locally.
What we are looking for:
We are looking for someone with previous customer service experience in a medical reception, office administration, or similar front-line customer contact role. We are after someone who is the right fit for our culture and professional practice standards. Ideally you will have strong communication skills with the ability to build empathy and rapport with patients and referrers quickly.
In the role you would:
* Welcome patients and callers while determining and fulfilling their needs including arranging bookings and providing appointment information
* Coordinate the booking of any imaging appointments or lists as required
* Ensure reception and patient waiting area is properly maintained and the area is always clean and tidy
* Check patients details and accurately input information into company systems
* Ensure patients are aware of cost of examination and processing payments
* Liaise with clinical staff to ensure appointments run to schedule
* Facilitate any further action required to complete the patient's visit
Skills and experience:
* Professional Experience: 2+ years in a professional administrator role and/or customer service
* Tech‐Savvy: Proficient in Microsoft Office and quick to learn new computer systems
* Organisational Skills: Exceptional organisational and time management abilities.
* Customer Service Excellence: Deliver outstanding customer service with exemplary interpersonal skills.
If you're interested in being considered for this part time opportunity, please submit your CV and accompanying covering letter now.
Please note, appointment to this position will be conditional on a satisfactory Ministry of Justice check.
We will be reviewing applications as they are received so advertising may close earlier, do not delay and apply now!
Applications close 2nd April
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