Job Description:
About the Role At DXC Technology, we use the power of technology to deliver mission-critical IT services that move the world. As a Level 2 Network Operations Analyst, you will play a pivotal role in ensuring the stability and performance of our clients’ network environments. You’ll lead technical investigations, drive proactive monitoring, and support continuous service improvement in a fast-paced, multi-vendor ecosystem.
You will have a close relationship with our L1 technicians who provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts between 7am and 11pm as part of this support. Australian citizenship is mandatory.
Key Responsibilities
- Proactively monitor and analyze network performance and health
- Ensure data integrity across systems and platforms
- Serve as technical lead during Severity 1 and 2 incidents
- Participate in Change and Emergency Work Order (EWO) review boards
- Implement approved network changes and enhancements
- Drive problem management and root cause analysis (RCA) initiatives
- Execute IMAC (Install, Move, Add, Change) activities
- Investigate, diagnose, and validate escalated incidents
What We’re Looking For
- Bachelor’s Degree or Diploma in Information Technology or related field
- 3–5 years of experience in networking or network operations
- Strong communication and stakeholder engagement skills
- Experience working in a multi-vendor environment
- Familiarity with ITIL processes and service management frameworks
- CCNA certification required; CCNP or CIPE certification is a plus
Technical Proficiency
- Cisco networking devices
- Working knowledge of Palto Alto, Meraki and similar.
- HPN devices (H3C, ProCurve, 3Com, Aruba) – optional
- F5 technologies
- Riverbed SteelHead appliances
- Experience with Checkpoint and BlueCoat is an added advantage
Why DXC? At DXC, we foster a culture of inclusion, integrity, and innovation. You’ll be empowered to grow your career while contributing to solutions that matter—supported by a global team committed to delivering excellence for our customers and communities.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive workplace where everyone can thrive.
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