CS Operations Specialist Role Overview
This exciting role supports our Client Success team in delivering a memorable product experience for clients. As a CS Operations Specialist, you will play a crucial part in managing client tasks, data administration, and other value-creation activities.
Key Responsibilities:
* Perform administrative functions such as data entry to support team projects related to client operations.
* Identify and liaise with vendor-partners to deliver data projects.
* Analyse and understand data to make judgement calls on its accuracy and suitability based on predefined rules.
* Write simple SQL queries for reporting.
* Own the hygiene and accuracy of Hubspot CRM and internal systems used by the CS function.
Requirements:
1. At least 1 year of experience in operations or delivery, ideally in a fast-growing technology startup.
2. Strong data literacy and analysis skills, with the ability to interpret complex data.
3. Exceptional project management and administrative skills.
4. Basic design skills and familiarity with AI prompts for marketing collateral creation.
5. SQL/Metabase literacy (or the ability to quickly learn).
6. Impeccable attention to detail.
7. A learning mindset and entrepreneurial spirit to develop creative solutions.
The Journey:
* Become an expert in product offerings and processes within 3 months.
* Deliver CS Ops tasks and workflows proficiently.
* Contribute to strategy for the Client Success team and help define new processes within 6 months.
* Shape your career path within the company as you grow with us long-term.
Benefits:
We empower our team to identify and solve problems collaboratively, working in cross-functional teams to deliver exceptional outcomes.
* Hybrid work model with office and remote options.
* Equity options for growth participation.
* Flexible hours between 8am – 10am.
* Parental leave policy.
* Learning & Development budget.
* Social events and team offsites.
* Free lunches and snacks.
We are an equal opportunity employer and value diversity in our team.