About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
1. Think Client First
2. We Are One ‘Ohana
3. Be Curious and Learn
4. Own It
5. Act With Integrity
6. Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
FareHarbor is the premier tour and activity software company in the world, and is only continuing to grow. With a highly customizable product, best-in-class support, and clients operating in dozens of countries around the world, we take pride in what we offer to tourism businesses of all shapes and sizes. Our clients’ businesses might consist of Cooking Classes in Italy, Instagrammable Pop-up Attractions in California, Adventure Hikes in New Zealand, and everything in between.
Success will be found by those with strong focus and attention to detail, but who can also think creatively about finding new opportunities to locate solid companies.
What you’ll do here:
7. Use various methods and strategies to find quality, tour and activity companies
8. Add these companies to our database quickly and accurately
9. Be highly resourceful and thorough at finding contact information for potential clients
10. Field inbound sales requests and assign them to the correct sales department
11. Collaborate on larger projects with other Lead Generation Specialists and understand their impact on the business
12. Enrich and maintain the database with daily and weekly checks throughout the onboarding process
13. Understand and accurately explain complicated relationships between companies
14. Establish efficient communication with other departments by professionally taking/giving feedback: Mainly sales but also other departments
15. Be able to shift gears to complete a high priority project or task
16. Run, analyze and interpret various database reports
17. Stay up to date on industry trends and news
18. Please note this is NOT a sales role: Lead Generation is a non-client facing team and only collaborates internally within the organisation
Requirements:
19. 0-3 years of relevant experience
20. MultiTask & Precision oriented skills
21. Excellent communication skills - both verbal and written
22. Strong problem solving and critical thinking skills
23. Work well in a collaborative environment
24. Extremely comfortable on the internet
25. Adaptable to changes in a fast-paced work environment
26. Enthusiastic about working in a department that plays a supporting role
27. Intermediate experience in MS Excel and Google tools (Sheets, Docs, Slides, etc.)
28. Fluent in English (Written and verbal)
Bonus Points:
29. Prior work experience in a SaaS company and/or the travel industry
30. CRM/database experience
Benefits
31. Global leave benefit
32. 22 weeks paid parental leave
33. 2 weeks paid grandparent leave
34. Extended care and bereavement leave
35. Life insurance policy
36. Pension Plan
37. Central Amsterdam Location
38. Discount CZ insurance
39. Working in a multicultural environment - 45 different nationalities
40. Commuting allowance for public transport & subsidized lunch
41. Wellness benefits (Headspace subscription & wellness webinars)
42. Hybrid friendly
43. Work-from-home assistance
44. Educational Opportunities
45. Individual skill development & growth programming
46. Social hours & events and team-building
47. 26 vacation days per year