Job Opportunity
We are excited to announce a unique opportunity for individuals who thrive in a dynamic environment and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.
This role offers a fantastic chance for passionate customer service professionals to join our team and make a positive impact on customers' lives.
* Key Responsibilities:
* Provide exceptional customer service by answering inbound calls and addressing customer inquiries.
* Discuss available options and advise customers on services that support independent living at home, along with short-term and long-term care solutions.
* Work closely with families and carers to understand their needs and provide personalized support.
Requirements:
* Exceptional customer service skills with the ability to provide outstanding service to customers.
* Proficiency in PC literacy with experience working with various computer platforms and software.
* Adaptability in a busy environment with the ability to manage multiple tasks and maintain composure under pressure.
* Strong multitasking skills with the ability to juggle multiple tasks while actively listening to customers.
* Clear verbal and written communication skills with the ability to convey information effectively to customers.
* Eagerness to learn with a willingness to acquire new skills and knowledge.
* Ability to meet output and quality Key Performance Indicators (KPIs) and competencies.
Benefits:
* A fantastic working culture where you'll feel valued and supported every day.
* Unlimited access to a trusted mental health and well-being platform.
* Opportunities for career progression with a company that invests in your professional growth and development.
About Us:
* We are a dynamic organization committed to providing exceptional customer service and making a positive impact on our customers' lives.
* We value our employees' well-being and offer a range of benefits to support their physical and mental health.