Got a gift for making customers smile and helping things run smoothly? Love being part of a team that works like a well-oiled machine?
Same
We’re on the hunt for a part time Customer Service Officer who loves making meaningful connections and supporting others as much as we do. As an integral part of our admin team, you’ll play a crucial role in helping our iconic South Australian brand thrive and grow, one customer interaction at a time. If you’re all about delivering exceptional service and being part of a dynamic team, we’d love to hear from you!
Want to know more about being a Beerenberg Customer Service Officer? Here’s what it says on the jar:
* You’ll be the go-to for customer service excellence, ensuring every interaction is smooth, friendly, and solution-oriented, while also taking ownership of processing customer orders and converting them to invoices accurately and without delay.
* You’ll help manage stock transfers and month-end stocktakes, ensuring inventory levels are spot on.
* You’ll provide essential support to Sales Reps, delivering accurate and timely reports to keep them in the loop.
* You’ll update distributor portals with the latest pricing and new product additions, keeping things fresh and up to date.
* You’ll assist in streamlining office procedures, maintaining efficiency and accuracy across the board, while also identifying areas for improvement and suggesting innovative, more efficient ways of doing things.
* You’ll manage the daily tasks, from sorting mail to running errands, ensuring nothing slips through the cracks.
* You’ll step in to support your colleagues, providing administrative assistance across teams and backing up Customer Service staff during leave.
* You’ll ensure full compliance with company policies, procedures, and work instructions, maintaining consistency and integrity.
* You’ll take on extra responsibilities as needed, tackling new challenges within your skill set to help the team thrive.
Now, for your own ingredients list. You’ll be the right person for this role if you:
* Are available part-time, with Mondays, Tuesdays, and Wednesdays marked as \"must-have\" on your calendar.
* Know your way around MS Office, especially Excel, and skilled in mastering PC software and systems. Familiar with Attache? Even better.
* Thrive in a collaborative environment, finding satisfaction in working seamlessly with a small, dynamic team of staff, managers, and customers to get things done.
* A pro at prioritising tasks and juggling deadlines without breaking a sweat.
* Have a sharp eye for spotting errors or inconsistencies before they even have a chance to surface.
* Bring creative solutions with your lateral thinking and resourceful problem-solving skills.
* Consider yourself a communication guru, with excellent written and verbal skills that help you connect with a diverse range of people and keep everyone on the same page.
* See customer service as your superpower, with the ability to build strong, lasting relationships.
* Are highly motivated and enthusiastic with a drive to foster improvements and help others achieve common goals.
* Are hands-on and action-oriented, always ready to step in and make things happen!
* Love, love, love all things food, flavour and South Australian, Beerenbergy goodness.
“Sounds good, but what makes working at Beerenberg so sweet?”
At Beerenberg, we’re a family business through and through (have been since we used Grandma’s pan to make our very first batch of strawberry jam!) and we firmly believe that a happy team means happy customers.
We’ve spent decades perfecting the recipe for workplace satisfaction and we’re proud to say a number of Beerenberg team members have been with us for decades - you might even recognise some of their names that feature on our jars!
If we could bottle the thing that makes Beerenberg great, our team would be the secret sauce. We’d love to have you join the mix.
Apply today - Applications close Monday 23/02/2026 - 5pm