Job Title: SharePoint Administrator
We are seeking a motivated and organized individual to support the operational management of our SharePoint Online environment.
Main Responsibilities:
* Action and resolve incoming SPO-related incidents and service requests within agreed SLAs.
* Escalate complex issues to senior administrators or vendors as required.
* Manage SharePoint permissions including site, library, and list-level access in line with SOPs.
* Implement and maintain SharePoint and 365 groups per defined governance standards.
* Create, configure, and maintain SharePoint Online sites, document libraries, and lists.
* Apply and enforce information architecture standards, including global term store and column configuration.
* Identify and remediate non-compliant sites, libraries, and content.
* Support periodic audits and reporting on configuration compliance.
* Assist in implementing enhancements such as global navigation, hub site configuration, and template deployment.
* Contribute to standard operating procedure updates, knowledge articles, and user guidance materials.
* Participate in team stand-ups, backlog reviews, and planning sessions.
Core Skills and Qualifications:
* SharePoint Online Fundamentals configuration and administration of SPO components.
* Familiarity with Microsoft 365 Ecosystem, Teams, OneDrive, and Entra ID (Azure AD).
* Troubleshooting diagnosing and resolving SharePoint Online issues.
* Effective communication with end users and technical teams.
* ITSM Tools experience with enterprise ticketing and incident management platform.