Family Support Coordinator Role
Mareena Purslowe Funerals is a leader in the funeral industry, with operations across Australia, New Zealand, and Singapore.
* Act as the first point of contact for clients, visitors, and telephone enquiries
* Provide administrative support to the team (data entry, preparing letters, presentations)
* Receive payments and issue accounts and associated correspondence
* Maintain up-to-date knowledge of products and services
* Complete funeral documentation accurately and on time
* Liaise with service providers, such as clergy, florists, and other suppliers
The role requires experience in a service-driven organisation, with competent keyboard/computing and telephone operating skills. People-oriented and effective communication skills are essential, as well as sensitivity to grieving people and their values.
Interpersonal skills to work in a close team environment are required, along with a willingness to undertake training and development programs. The ability to respond appropriately to client/family concerns is also vital.
Key Responsibilities:
The key responsibilities of this role include:
* Client liaison and support
* Administrative tasks and data entry
* Financial management and accountancy
* Product knowledge and maintenance
* Funeral documentation and coordination
* Supplier liaison and communication
Requirements:
To be successful in this role, you will need:
* Experience in a service-driven organisation
* Competent keyboard/computing and telephone operating skills
* People-oriented and effective communication skills
* Sensitivity to grieving people and their values
* Interpersonal skills to work in a close team environment
* Willingness to undertake training and development programs
* Ability to respond appropriately to client/family concerns
This role offers new life skills, personal growth, and development opportunities, along with the chance to earn qualifications and progress your career in a personally rewarding industry.
Benefits:
The benefits of this role include:
* Reward and recognition programs
* Tailored induction and training programs
* Well-designed and fitted-out locations with the latest facilities
* Networking opportunities
* Birthday and paid parental leave
* Free access to Employee Assist Programs
We are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve.