Location: Australia (Canberra, Sydney)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.As a Cybersecurity Support Engineer, you will:Provide technical support for customers via phone, chat, and web-based solutions.Provide on-site troubleshooting assistance when required at the customer's location.Collect, analyse, and investigate the reported problem; recommend corrective actions and provide a resolution by means of debugging, packet captures, and traffic flow analysis.Reproduce customer environments on lab equipment for duplication and problem resolution.Communicate with the Engineering/Development team to report and resolve product issues.Own and manage technical cases and provide corrective actions based on analysis and troubleshooting.Create technical articles and bulletins to improve the internal and external knowledge base.Develop core competency on Fortinet's product line and technologies.Be asked to provide assistance to the Professional Services team if required, including developing a clear understanding of the customer requirements (project scope, technical requirements, and solution design).Assist in the deployment, configuration, cutover, testing, and troubleshooting of Fortinet security solutions in customer environments.Be responsible for the delivery and administration of assigned Professional Services engagements, including:Creation of Statements of Work.Daily / weekly summary reports.Effectively communicate relevant project information to Fortinet management as appropriate.Follow up with customers and internal Fortinet departments to ensure project documentation is completed, including:Creation of Statement of Work documentAcknowledgement of work performed including work complete signingKnowledge TransferCustomer satisfaction surveysWe Are Looking For:An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:Australian citizen with NV2 Security Clearance.Experience working as an engineer in telecommunications, networking, or the security industry, or equivalent education.Good knowledge of the OSI model and TCP/IP protocol.Administrative knowledge of Windows, Unix, or Linux.Proficient spoken and written English.Positive, communicative, and customer-oriented attitude.Having any industry certificates is an advantage (NSE4, NSE7, CCNA, CISSP, CCNP).Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways, etc.).Knowledge of dynamic routing protocols and their implementation (OSPF, BGP).Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication, etc.).Knowledge of database maintenance and SQL.Bachelor's / Master's Degree in Electrical Engineering or Computer Science or equivalent experience.Why Join Us:At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact on our 660,000+ customers around the globe.We will only notify shortlisted candidates.