About L’épi Artisan BakeryL’épi Artisan Bakery is a growing French-inspired bakery café brand born from a passion for artisanal baking. We pride ourselves on handcrafting breads and pastries using traditional, sustainable methods and the finest ingredients. With multiple locations across Canberra’s suburbs, we bring a slice of France to our community every day. Our team is committed to quality, creativity, and warm hospitality, making each of our bakery cafés a welcoming haven filled with the aroma of fresh bread and coffee. If you value excellence, authenticity, and community, you’ll feel right at home with us.The Role: Front of House Operations ManagerWe are seeking a talented Front of House (FOH) Operations Manager to lead our customer-facing teams across all L’épi Artisan Bakery café locations. In this pivotal role, you will oversee FOH operations at multiple sites, ensuring our high standards of service, presentation, and efficiency are consistently met. You will work closely with each café’s front-of-house managers and staff to drive outstanding customer experiences and robust sales performance. This is a hands-off strategic leadership position – rather than serving customers daily, you’ll focus on guiding and supporting teams, optimizing processes, and upholding accountability to reach our business goals. If you’re an analytical leader with a keen eye for detail and a passion for hospitality, we’d love to have you on our team.Key ResponsibilitiesLead Multi-Site Teams: Provide strong leadership and mentorship to front-of-house teams across several bakery café locations. Ensure each site maintains L’épi’s high customer service standards and friendly atmosphere.Operational Excellence: Work with on-site FOH supervisors/managers to coordinate smooth daily operations. Conduct regular site visits to observe service, coach staff, and verify that brand standards for cleanliness, visual presentation, and product display are upheld.Data-Driven Improvements: Analyze sales reports, customer feedback, and service metrics to identify areas for improvement in efficiency and performance. Use data insights to implement solutions that enhance service speed, product upselling, and overall guest satisfaction.Drive Sales & Customer Experience: Collaborate on setting service and sales goals for each location, and devise strategies with FOH managers to achieve them. Develop initiatives to boost revenue – from improving checkout flow to training staff on product knowledge and upselling techniques – all while ensuring guests feel cared for and welcome.Roster Optimization: Create and optimize staff rosters across all sites to match staffing levels with busy periods and operational needs. Improve scheduling efficiency to reduce wait times and labor costs, while keeping teams well-rested and motivated.Team Development & Accountability: Foster a positive, professional work environment where front-line teams can thrive. Provide ongoing coaching, training, and support to FOH staff and site managers. Set clear performance expectations and hold teams accountable, recognizing achievements and addressing issues constructively.Visual Presentation & Aesthetics: Maintain a keen eye for detail in each café’s appearance. Ensure that merchandise displays, signage, and overall café layout meet our aesthetic standards and create an inviting ambiance that reflects our brand’s artisan quality.Cross-Location Coordination: Serve as the key liaison between the front-of-house and senior management/owners. Share best practices across sites, and coordinate any brand-wide promotions or new product launches so that each café delivers a consistent experience.Problem Solving: Step in to troubleshoot operational challenges as needed – whether it’s resolving a customer service issue or adjusting a process – with a calm, solutions-focused approach. While you won’t be on the floor serving every day, you remain ready to roll up your sleeves during peak times or special events to lead by example.About You – Candidate ProfileWe are looking for a professional, passionate hospitality leader who can take our front-of-house operations to new heights. The ideal candidate will bring:Proven Leadership in Multi-Site Operations: You have substantial experience (preferably 3+ years) managing and leading teams in a café, restaurant, or hospitality retail environment across multiple locations. You excel at coordinating people and priorities in more than one site simultaneously.Strategic & Data-Savvy Mindset: You’re comfortable working with numbers and technology – whether it’s POS reports, sales data, or scheduling tools. Your analytical skills help you spot trends and inefficiencies, and you use data to drive smart decisions that improve service and profitability.Sales-Driven & Customer-Focused: You have a sales mindset and a strong understanding of what creates great customer experiences. You’ve successfully implemented initiatives to increase revenue (like upselling programs or loyalty incentives) and can train and motivate teams to meet sales targets without compromising service quality.Keen Eye for Detail: From the artful arrangement of pastries in the display case to the cleanliness of the café during the morning rush, you notice the little details. You take pride in making sure the front-of-house looks impeccable and inviting, aligned with a high-end artisan brand aesthetic.Excellent Communication & Collaboration: You are an effective communicator who can inspire staff at all levels. You work well with other managers and senior leadership, sharing insights and collaborating on goals. You’re adept at giving clear instructions, constructive feedback, and recognition to your teams.Roster Management Experience: You have hands-on experience designing staff rosters and schedules. You understand how to balance labor efficiency with employee wellbeing, and can adapt staffing plans quickly when business needs change.Empowering, Hands-Off Leadership: Your management style is about empowerment and accountability. You trust your team to handle day-to-day operations, intervening as a supportive coach rather than a micromanager. You enjoy developing people, delegating effectively, and watching your teams succeed under your guidance. (That said, you’re not afraid to jump in and help on the floor during critical moments – you lead from both the front and back when needed.)Full-Time Availability & Mobility: This is a full-time role, and you’re fully available to commit to it. You have a valid driver’s license and your own vehicle, enabling you to travel between our bakery sites around Canberra as required. (Travel is primarily within the ACT region.)Passion for Hospitality: Above all, you love the buzz of the hospitality industry. You thrive on making guests happy and creating a positive community vibe. Your enthusiasm for artisan food and great coffee will help you connect with our product and inspire your team to share that excitement with customers every day.What We OfferCompetitive Salary: We offer a generous, competitive salary package commensurate with your experience and skills. Your hard work will be rewarded accordingly. (Salary will be discussed at interview; you can expect it to be highly competitive within the industry.)Opportunity to Make an Impact: In this role you’ll have the chance to shape the growth and culture of a beloved local brand. As FOH Operations Manager, you will be a key player in our expansion and success, with the autonomy to implement ideas and improvements.Supportive Team & Positive Culture: Join a passionate team that values teamwork, respect, and quality. At L’épi, we foster a friendly, inclusive workplace where your contributions and leadership will be appreciated. You’ll work closely with the owners and a dedicated group of professionals who all share a love for what we do.Growth and Development: We are a growing business, and we want our people to grow with us. You’ll have opportunities for professional development, on-the-job learning, and potential career progression as we expand our bakery café locations.Delicious Perks: Being around our artisanal breads, pastries, and coffee is certainly a perk of the job! We offer staff discounts on our products – so you can enjoy your favorites – and the satisfaction of working in a place that puts smiles on customers’ faces.How to ApplyIf this sounds like your next challenge, we’d love to hear from you. To apply, please email your CV (resume) and a short cover letter outlining your relevant experience to admin@lepibakerygroup.com.au. In your cover letter, let us know why you’re excited about the prospect of working with L’épi Artisan Bakery as our Front of House Operations Manager.Applications will be reviewed on a rolling basis, so don’t delay in reaching out. We appreciate all interest in joining our team, but please note that only shortlisted candidates will be contacted for an interview.Join L’épi Artisan Bakery and help us deliver an authentic, unforgettable experience to every customer, every day – across all of our cafés. We look forward to welcoming a new leader who will grow with us and continue our mission of bringing a touch of Paris to Canberra!Job Types: Full-time, PermanentPay: $75,000.00 – $100,000.00 per yearBenefits:Employee discountProfessional development assistanceSalary packagingSchedule:8 hour shiftDay shiftWork Authorisation: Australia (Required)Work Location: In person