Job Description
About Us
We make bigger things happen by putting our customers, team, and community at the heart of everything we do.
We're a fast-paced and innovative organization that inspires new ideas and thinking outside the box. We focus on delivering a wide range of products at low prices with great service, and we're committed to making a difference in our customers' lives.
The Role: Customer Service Lead
This is an exciting opportunity for an exceptional customer service professional to lead and motivate their team to deliver outstanding customer experiences. As a Customer Service Lead, you will be responsible for ensuring each customer leaves satisfied with their experience.
You will have the opportunity to train and develop your team to be retail superstars, always looking to enhance their skills and performance. You'll master the inventory realm, ensuring stock levels are always maintained and our customers have everything they need.
Crafting a shopping experience that is visually stunning and safe is also key to your success. You will join forces with fellow leaders and departments to achieve overall store success.
Requirements
What We're Looking For:
You've got a proven track record in retail leadership and a passion for creating unforgettable customer experiences. You don't just sell products; you deliver solutions that make a real difference.
* Next-level communication skills to build trust, spark motivation, and create genuine connections with both your team and your customers.
* A customer-first mindset who thrives on coaching and developing team members, building confidence, unlocking potential, and turning everyday challenges into growth opportunities.
* Able to juggle shifting priorities with ease, always keeping your eye on what matters most, delivering a great customer experience.
What's In It For You?
Bring your passion, curiosity, leadership, and customer-first mindset, and we'll take care of the rest. We'll arm you with the latest product knowledge and insights into the newest trends so you'll always feel confident helping customers find exactly what they need.
Our Culture
We're all about giving you the flexibility you need to keep things balanced to suit your individual needs. Enjoy generous discounts across various brands and access to our benefits program for exclusive discounts and perks. Take advantage of outstanding learning and development programs to support your career growth.
We prioritize safety, mental health, and wellbeing, offering access to our Employee Assistance Program as well as other ongoing programs. Explore fantastic career opportunities across the broader Wesfarmers Group.