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SINOBOOM is a global original equipment manufacturer, specializing in the design, manufacture, sales and service support of elevating work platforms and telehandlers. Selling in over 70 countries around the world.
The Role:
An exciting opportunity is available for a Field Service Technician in our Sydney branch. The role will be reporting to Service Supervisor_NSW.
Permanent Full Time Position in a leading worldwide OEM;
Attractive pay package inclusively of hourly rate, overtime, Super etc;
Fully-maintained company provided-Dual cab Ute;
Phone;
Laptop;
Key Responsibilities:
* Delivering technical and application support on-site to customers by analysing, diagnosing, and rectifying equipment issues to minimise downtime of Sinoboom products;
* Performing technical training with customers;
* Reporting faults back to factory both online and on paper;
* Implement product trials, monitor trials and record data required and customer focused solutions;
* Cooperatively working with sales team to improve client interaction, becoming an ethical ambassador for Sinoboom and Sinoboom products to grow the business further within the marketplace;
* Ensure warranty claims submitted in a timely manner;
* Provide reports and information as requested by the National Service Manager;
* Some interstate travel may be required.
Required Knowledge, Skills and Abilities:
* Original Equipment Manufacturer (OEM) experience will be highly regarded.
* Field service exposure will be highly regarded, including providing breakdown solutions and diagnostics,
* EWP products experience will be highly regarded.
* A minimum of C class License
* Auto Electrical experience will be highly regarded.
* Hydraulic experience will be highly regarded.
* Ability to follow required job scope & critical path.
* Safety focused mindset is paramount.
* Good understanding of computer systems and Microsoft Office
* Ability to work unsupervised.
* A proven high level of customer service
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Machinery Manufacturing
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