Position: Head of Information Technology
About The Business
Wellcom is a global creative production agency. We are a collective of content, production, and technology experts, working across Australasia, Asia, Europe, and the United States. We provide creative solutions across mediums including digital, print, photography, and video. Our client list spans global brands, local businesses, and creative agencies. We champion efficiency while pushing for the best result, working harder and smarter to streamline the advertising process. With an ethos rooted in reliability and flexibility, we help our clients create meaningful connections with their customers.
About The Role
We’re looking for a hands-on, forward-thinking Head of Information Technology to lead our tech game across Australia, New Zealand, Malaysia, and India. This is a key leadership role where you’ll guide a talented team of tech leads and oversee our internally built Wellcom technologies. From desktop support and infrastructure to security and systems integration, you’ll make sure everything runs smoothly, securely, and scales with us.
With a strong focus on performance, innovation and enablement, this role blends day-to-day operational excellence with big-picture thinking. You’ll work closely with business leaders to align tech with agency goals, raise the bar on service delivery, and drive the evolution of our technical capabilities across the region.
If you’re someone who brings smart solutions, fresh ideas, and solid leadership to the table—we’d love to chat.
You’ll be responsible for
Reporting to the Director of Technology, some (but not all) of the role’s responsibilities include:
* Develop and implement the IT strategy for the APAC region in alignment with global IT policies and business objectives.
* Provide leadership and direction to the IT Support team, driving a culture of innovation and continuous improvement.
* Oversee the management and maintenance of IT infrastructure, ensuring high availability, reliability and security of systems.
* Ensure compliance with regulatory requirements and internal policies across all IT operations within the region.
* Build, lead and mentor a high-performing IT team, promoting professional development and growth.
Experience, Skills, And Expertise
We are looking for someone who:
* 10+ years in IT leadership, with at least 3 years in a senior regional or multi-market role.
* Proven experience overseeing IT operations across the APAC region.
* Strong knowledge of IT infrastructure, cloud platforms, endpoint support, and cybersecurity.
* Demonstrated success in managing technology teams focused on performance, user support, and innovation.
* Experience in systems integration, enterprise architecture, or solution design.
* Familiarity with service delivery and project methodologies (e.g., ITIL, Agile).
* Ability to align technology strategy with business needs and deliver measurable outcomes.
* Excellent leadership, stakeholder management, and communication skills.
* Comfortable operating across time zones and within a global technology function.
If you were here in the last month you may have:
* Reviewed internal programs and initiatives to assess Q1 progress and define strategic focus areas for Q2.
* Provided hands-on support and guidance to the IT team in resolving both immediate client issues and longer-term agency-wide challenges.
* Authored and updated critical documentation across systems architecture, infrastructure protocols, and internal workflows.
* Translated complex technical concepts into accessible insights, enabling Account Managers to confidently engage in upcoming client meetings.
* Delivered performance reporting on internal technology health and the impact of our Support team—highlighting value creation and operational efficiency.
What we do at Wellcom to support the wellbeing of our people:
* Professional development opportunities to support career growth including lunch and learns, workshops, and hands-on development.
* Employee Assistance Program for general wellbeing check-ins, or working through challenging circumstances.
* Access to our online wellness platform and app designed to support physical, mental, and financial wellbeing needs.
* Recognition and awards programs to celebrate our people and acknowledge their achievements and success.
* Our new office in South Melbourne was designed with our wellbeing in mind, with lots of natural light, internal gardens, and spaces for collaboration.
Ready to apply?
To submit your interest in this role, click on the Apply button and complete all of the application questions.
We warmly welcome applications from First Nations People. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation or expression, national origin & disability. We are committed to providing accommodations for individuals with disabilities to ensure their full participation in the application, recruitment process, and the workplace. If you need assistance or accommodations of any kind, please indicate this in your application. We would love to hear from you! #J-18808-Ljbffr