Yo-Chi was created to bring together seriously good frozen yogurt and even better energy, where a passionate team delivers joyful experiences and every guest feels welcome, valued, and inspired.
We are seeking a standout Venue General Manager to lead our much-loved West End Yo-Chi, right in the heart of one of Brisbane's most vibrant and high-energy precincts. Known for its buzzing food scene, diverse community, and constant foot traffic. Expect great vibes and often lines out the door!
Lead from the front, create exceptional guest experiences, and run the venue smooth as swirl. Inspire and grow a strong team, champion quality and safety, and take full ownership of your venue's performance and results. If you're driven by empowering people, building high-performing teams, and making real impact, we want you on our team.
What You'll Be Doing
* Lead by example - deliver outstanding guest experiences and set the standard for your team
* Coach & inspire - motivate and develop your team to perform at their best
* Drive standards - uphold excellence in service, quality, safety, and presentation
* Financial accountability - manage labour, COGS, and P&L to deliver strong results
* Build culture - recruit, train, and retain top talent, fostering a positive, high-performing team
* Community focus - connect with the local West End community through events and partnerships to grow the Yo-Chi love
Why Yo-Chi?
* Competitive salary + quarterly bonuses - your results and leadership are recognised and rewarded
* Give back together - enjoy 2 paid volunteer days each year
* Career acceleration - we're growing fast and developing leaders along the way
* Flexible roster - day and night shifts
* Free Yo-Chi every shift (plus generous discounts)
* Culture worth sticking around for - team connection is at the heart of everything we do
* Wellbeing first - access to our Happiness Hub for wellness, learning, and support
* Be part of one of Australia's fastest-growing hospitality brands
Who we're looking for
* An experienced leader in hospitality or retail, ideally in high-volume environments
* Confident managing financial performance (labour, COGS, budgets, P&L)
* Energetic, resilient, and motivated to grow with Yo-Chi
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