Tektalent Canberra, Australian Capital Territory, Australia
System Administrator | L3 | Hybrid
Base pay range: A$100,000.00/yr - A$130,000.00/yr
This is a permanent, hybrid role with a leading IT solutions provider in Canberra. The role involves handling escalations from the level 2 team, solving complex technical problems across modern infrastructure, and contributing to BAU and project work (e.g., cloud migrations, infrastructure upgrades, digital transformation).
Overview
Position: System Administrator / L3 Engineer
Location: Canberra, Australian Capital Territory, Australia (hybrid)
Industry: IT Services and IT Consulting
Perks: Hybrid work arrangement, opportunities for professional growth, strong HR & L&D focus.
Responsibilities
* Act as a primary escalation point for all High Priority Incidents
* Act as a primary response avenue to all escalated tickets
* Resolve level 3 technical issues and communicate with clients and service team
* Provide deskside support and onsite visits to a variety of clients (scheduled and reactive)
* Support applications, networks, phones, security and infrastructure for clients
* Respond to and resolve tickets within agreed Service Level Agreements (SLA)
* Collaborate and escalate level 3 issues to Senior System Administrators / SME Specialists, Team Lead or Service Operations Manager
* Enter all ticket and time entries into the CRM Database (ConnectWise)
* Ensure quality of service through excellent customer service
* Mentor junior service staff
Skills and Experience Required
* 5+ years of technical support experience, preferably with an MSP
* Excellent communication, time management and organisation
* Team player with strong listening, feedback processing, and knowledge sharing
Exposure & Technical Experience
* Cloud & Applications (SharePoint, Windows, Azure)
* Modern Microsoft stack (Microsoft 365, Windows Server)
* Security (MDM, Sophos, Defender, Tenable)
Benefits & Why Apply
* Hybrid role – work from home or head office with on-site parking
* Busines growth and opportunities for complex technical problem solving
* Support for security clearance requests (can be sponsored by the business)
* Role blends BAU and project delivery for blue-chip clients in Canberra (private/government)
* Face-to-face client interactions and site visits
* Clear progression plan within a high-growth, 55+ staff IT services business
* Strong culture, training investment, and emphasis on employee development
* Competitive non-financial incentives around education, health/fitness, and extra leave
* Fast-moving, innovative environment with automation and modern tech
How to Apply
If you are an experienced System Administrator or a strong Level 2 candidate looking to move into a Level 3 role, please apply and we will review your application promptly.
Please only apply if you're permanently based in Canberra; remote candidates will not be accepted.
You must be an Australian Citizen to apply for this role.
Alternatively, you can email chris@tektalent.com.au directly for immediate review.
Tektalent looks forward to hearing from you.
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