Toyota Finance Australia (TFA) is the country's largest automotive financier. TFA focuses on finance, insurance and fleet management, supporting Toyota Motor Corporation Australia's vehicle operations. Our culture revolves around empowering customers to get onto the road and helping employees grow through a supportive work environment.
Workforce Planning Manager (Operations)
We are looking for an experienced Workforce Planning Manager to join our team in Scoresby (VIC). This is a permanent opportunity offering fantastic staff benefits and career development opportunities.
What you'll contribute to
As a Workforce Planning Manager, you will lead the end‐to‐end workforce planning strategy for all teams servicing Toyota Finance customers.
* Ensure resources are optimally planned and aligned to customer demand, service standards and commercial outcomes, balancing long‐term strategic planning with day‐to‐day tactical execution.
* Provide thought leadership and practical guidance to enable data‐led decisions across forecasting, capacity planning, rostering and real‐time performance.
* Build a sustainable and flexible rostering environment that consistently supports positive customer and dealer network outcomes.
* Lead and develop a team of Workforce Planning Specialists and Real‐Time Analysts, fostering capability, accountability and continuous improvement.
* Bring structure, discipline and strategic insight into the complex rostered environment operating 7 days a week.
How you'll make an impact
* Lead, motivate, develop and coach your team to exceed customer expectations and deliver on tasks.
* Manage and ensure the delivery of accurate forecasts for Operations teams' workloads and resources.
* Manage the bi‐yearly budgeting processes to ensure resources are budgeted in advance.
* Collaborate with stakeholders to deliver the best workforce plans.
* Proactively identify opportunities and make data‐driven recommendations.
* Support the business and team through change management and implementation.
* Deliver, enhance and develop insightful reporting to assist the business in understanding performance.
People Leader Fundamentals
* Manage delivery of accurate forecasts for workloads and resources.
* Develop models to improve forecasting accuracy.
* Drive change initiatives towards positive outcomes under pressure.
* Collaborate with internal and external stakeholders.
* Support the business and team through change management.
Your attributes
* 5+ years experience in workforce management, ideally in an operations environment.
* 2+ years experience in people leadership.
* Strong analytical and problem‐solving skills.
* Excellent attention to detail, organisation and time‐management skills.
* Excellent communication and stakeholder management skills.
* Ability to work under pressure and drive change initiatives.
* Experience working with cross‐functional teams in a financial services/operations environment.
* Demonstrated technical capability across workforce planning functions with Verint software system experience.
* Demonstrated ability to manage and work through uncertainty whilst staying solution‐focused.
What we offer you
* Flexible hours and workspaces.
* Career Development programmes.
* 16 weeks paid primary carers leave & 4 weeks paid parental leave for secondary carers.
* Wellness facilities & Employee Assistance Program.
* Paid volunteer days to support your community.
* Employee Community Grants Fund.
* Employee Car Benefit Scheme.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements.
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