Who We Are
Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne. The organisation fosters an understanding and appreciation for plants and the natural world through arts and culture and education programs, world-leading scientific research, plant conservation programs, and promotes health and wellbeing in nature. For further information please visit https://www.rbg.vic.gov.au/
What You'll Do
As an RBGV Retail Sales Assistant, you'll deliver exceptional customer service across both sites, providing friendly and knowledgeable sales assistance while identifying opportunities to up-sell and enhance the visitor experience. You'll take pride in maintaining beautifully presented displays and well-stocked shelves, ensuring every product shines and every transaction runs smoothly. With a focus on building robust customer relationships, you'll help drive sales revenue and loyalty, while also supporting the daily operations of the store, from stock receipting and inventory checks to light cleaning and administrative tasks. Working collaboratively within the Retail team and alongside colleagues across the organisation, you'll contribute to creating a welcoming, engaging, and professional retail environment that reflects the values and standards of RBGV.
What You'll Bring
You'll bring proven retail sales experience, a genuine passion for delivering exceptional customer service, and the drive to succeed in a dynamic retail environment. With strong selling skills including cross-selling, upselling and closing, you'll confidently connect with visitors, offering helpful advice and creating memorable shopping experiences. Your cash-handling accuracy, POS proficiency and attention to detail will support smooth daily operations, while your initiative and adaptability will help you handle the challenges of a busy retail setting. A true team player, you'll enjoy collaborating to achieve shared goals, take pride in maintaining polished displays, and bring an enthusiastic, approachable attitude to every customer interaction. With a keen interest in learning the RBGV product range and sharing its story, you'll embody professionalism, flexibility and a genuine passion for retail excellence across both sites.
All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.
Please note, shortlisted candidates must have availability for Group Interview 10am or 1pm Wednesday 26th November.
Working with Us
At RBGV you'll be part of a nationally recognised organisation that makes a genuine impact on a local and international scale. As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.
How to Apply
To apply for this role, please visit the Victorian Government Careers website at http://jobs.careers.vic.gov.au. You must submit a recent resume along with a letter responding to each of the Key Selection Criteria (max. three pages) as stated in the position description prior to the deadline. Enquiries can be directed by email to recruitment@rbg.vic.gov.au.
Applications will only be accepted via the Victorian Government website.