About Us
At Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive.
We believe in a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Senior Banking Consultant in our Retail Banking, you'll play a key role in helping to deliver the desired customer experience by adopting a positive relationship-based, customer centric approach.
You will educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers meet their financial needs and goals.
This role is responsible for serving customers directly, having needs based conversations, including managing them through the associated property purchasing journey with a focus on The Home Buyers Journey.
You may also provide support to more junior solutions and service staff, for more complex customer needs.
Your Day
As a Senior Banking Consultant, your day will be filled with opportunities:
* Act as an ANZ products initiator and role model,
* Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch,
* Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,
* Take responsibility to 'know your customer' from a risk perspective,
* D eliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers
What We're Looking For
To grow and be successful in this role, you will ideally bring:
* Prior experience in developing strong relationships in a customer focused role,
* Significant experience in financial services, preferably within the retail banking sector,
* Excellent communication and interpersonal skills,
* Leadership and coaching capabilities,
* Experience in being an influential user and promoter of technology,
* Ability to multi-task, highly adaptable to change and ambiguity
Join Our Team
At ANZ, you'll be part of an organisation where different backgrounds, perspectives and life experiences are celebrated.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
We offer a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Find out more about working at ANZ and apply for this role by visiting ANZ Careers.