**Division**: Boral Constr Mat Limited
**Department**: CONCRETE WA
**Work type**: Permanent - full time
**Location**: Perth
**Your next opportunity**
We are actively recruiting for a Customer Service Agent to join our local Customer Service Centre at Perth Airport. Reporting to the Team Leader, you will be responsible for capturing orders, providing delivery updates and resolving a variety of enquiries. As the primary contact for our customers, you will actively partner with internal departments to ensure that all requirements are met.
This is a fantastic stepping stone into the construction industry. Full training on processes and systems will be provided.
**Your day will involve**:
- **Receive telephone orders and enter details into our systems
- Provide product information and help us improve our customer interactions by building excellent relationships with our loyal customer base
- Understand production capabilities of our plant and truck network to coordinate a cost-effective supply arrangement with your customer
- Utilise satellite vehicle tracking systems to monitor deliveries and provide delivery status information to customers
- Partner with Production, Sales, Technical, Transport and Credit teams
**What are we looking for?**
- Previous experience in a customer service role is desirable
- Excellent communication and problem solving skills to identify and resolve customer issues/orders
- Proven ability to learn and meet the challenges of an ever changing environment
- Proficiency with navigating multiple systems
- Ability to work effectively within a team
**What's on offer?**
- Competitive salary package + overtime
- On-site parking and on-site gym
- A collaborative, fast-paced environment that's guaranteed to make your day go quickly
- Enjoy the satisfaction of finishing the day and leaving work at work
- Drive around Perth with family and friends and say, "See that? I helped build that!"
- An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success
- A working environment that is safe, supportive and dynamic with a clear focus on continually encouraging and developing its people
- Access to a variety of support networks including Boral Employee Assistance Program
**About Boral Concrete**
At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn't pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours**: Safety, Teamwork, Ambition, Accountability and Respect.**
We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
- Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age. _
**Application closing date**: 05 Apr 2025