Join our team at Zone IT Solutions as a Customer Centre Representative In this dynamic role, you will serve as a vital link between our clients and the company, providing top-notch customer service while helping our customers navigate our services. We are seeking enthusiastic individuals ready to tackle challenges and deliver solutions in a fast-paced environment.
Requirements
Your responsibilities will include:
* Handling customer inquiries and account management for service activation.
* Scheduling appointments and informing customers about service processes.
* Utilizing various systems to retrieve information and provide accurate solutions.
* Employing effective questioning techniques to understand and resolve customer issues.
* Prioritizing tasks to meet performance targets and deadlines.
Requirements:
* Experience in a customer service or call center environment.
* A strong commitment to enhancing customer satisfaction and experience.
* Excellent problem-solving skills with the ability to provide timely resolutions.
* Ability to remain calm under pressure and manage difficult customer situations.
* Strong communication skills for interactions with customers and team members.
* Basic analytical skills and familiarity with telecommunication systems.
* Exceptional listening skills and the capacity to understand customer concerns effectively.