Customer Relationship Professional
About this Role
We are seeking a Customer Relationship Professional to be the welcoming face of our Bundaberg branch. You will work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers' financial needs.
You will engage customers in meaningful conversations to uncover their current and future goals, then match them with the right banking solutions from everyday accounts to credit cards, personal loans, and more.
You will manage loan maintenance requests such as top-ups, pricing adjustments, and variations, ensuring a smooth and transparent experience for the customer.
You will identify opportunities for referrals to specialist teams, including Home Lending and Business Banking, to ensure customers receive comprehensive support.
In addition to customer-facing responsibilities, you will coach Customer Service Officers on quality conversations, lead identification, and service excellence.
You will champion digital banking tools, helping customers build confidence in managing their finances online.
This role is a launchpad for a career in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.
About You
We are looking for a confident communicator with a genuine passion for helping people. You will thrive in this role bringing previous experience in customer service, ideally within banking or financial services.
Exposure to consumer lending is an asset. You approach challenges with a proactive, solutions-focused mindset and a can-do attitude.
Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.
You will be part of a transformation journey that's reshaping the future of banking.