Job Title: Business Operations Manager
The Business Operations Manager is responsible for overseeing the daily operations of our insurance agency. This role involves ensuring a smooth workflow, efficient processes, and exceptional customer service. You will play a crucial role in maintaining a positive work environment and achieving key performance indicators.
Main Responsibilities:
* Customer Focus:
* Consistently provide excellent customer service and develop relationships by listening, anticipating, and providing solutions within appropriate level of authority
* Collaborate with colleagues across departments, including underwriting and claims, to deliver seamless service to clients
Key Skills:
* Policy, Process and Procedures:
* Supervise all internal office processes and systems including mail distribution, Customer Relationship Management systems, messaging systems, data quality consistency and output to clients, stationery and general administration
* Oversee office maintenance ensuring a safe, clean, and comfortable environment at all times
Business Development:
* Prepare proposals, presentations, and insurance quotes tailored to the specific needs of prospective clients
* Advocate for, and lead the use of approved tools, templates and promotional strategies to drive sales leads and relationship outcomes
Risk Management, Compliance and Continuous Improvement:
* Maintain current knowledge of insurance guidelines
* Continuously strive to help the Agency achieve high levels of regulatory compliance resulting in satisfactory Quality Assurance reviews
Avoidance of Risks: Maintain awareness of potential risks and implement measures to mitigate these risks where possible. Report any concerns to relevant stakeholders.
This position requires strong leadership skills, excellent communication and interpersonal skills, and the ability to manage multiple tasks and prioritize effectively. If you are a motivated individual who enjoys working in a fast-paced environment, then this may be the perfect opportunity for you.
Benefits:
* This role offers a competitive salary package, along with opportunities for professional development and growth.
* You will work in a dynamic and supportive team environment that encourages collaboration and open communication.
Please note that this job description is not exhaustive and you will be required to undertake additional responsibilities as needed. We look forward to hearing from you!