Hotel Operations Manager
The role of Hotel Operations Manager at a leading hospitality company offers an exciting opportunity for career progression. Key responsibilities include leading and motivating teams to achieve business objectives, creating personal development plans, recruiting and onboarding team members, and ensuring high cleaning standards.
This is an excellent chance to develop your leadership skills and contribute to delivering an outstanding customer experience. Our ideal candidate will have previous experience in a service-led customer-facing industry and be passionate about achieving KPIs and scorecard targets.
Key Responsibilities:
* Lead and motivate hotel teams to achieve business objectives and improve customer satisfaction
* Create personal development plans for team members' career growth
* Recruit and onboard motivated team members
* Maintain high cleaning standards in rooms and public areas using best practice
Requirements:
* Friendly, engaging, and welcoming with previous leadership experience in a customer-facing industry
* Results-focused with a passion for achieving KPIs and scorecard targets
Benefits:
* Competitive annual salary: £40,000 (FTE)
* Annual bonus up to 13% by achieving KPI targets
* Flexible working hours
* Discounts on food and soft drinks
* Holiday entitlement: 28 days plus additional holiday with each year of service
* Pension scheme totalling 8% employer contribution