Join our team as a
Customer Service Representative
and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs
What We Offer
Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.
We are seeking Customer Service Representatives (CSRs) to support luxury brand vehicle owners with end-to-end service requirements; this could be booking a service or assisting with a breakdown. Your focus is to actively listen to customer needs/concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and, if required, elevate cases for assistance. Our priority is to have our customers back on the road swiftly.
Your Role
Proficiently manage incoming and outgoing phone calls using typical contact center technology.
Communicate verbally and in writing with internal and external customers.
Prioritize concern resolution and customer satisfaction.
Prioritize urgent matters while maintaining overall productivity.
Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.
What You Bring
Completed a High School Certificate
At least 1 year of work experience in a customer service role.
Communicates both verbally and in written correspondence at an above average standard.
Strong verbal and written communication skills;
Detailed listening skills;
Strong customer service, interpersonal, and relationship-building skills;
Time management and ability to prioritize projects and customer needs;
Typing Skills (minimum 30wpm);
Knowledgeable in MS Office, Email, SMS and Chat
What You'll Get
Monday to Friday role – No weekend work
Free onsite parking
Walking distance to Mascot train station
Tuition Reimbursement
Employee Assistance Program
Established in **** as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
Equal Employment Opportunity
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to ensure all our employees feel valued and comfortable being their authentic selves at work.
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