Your role
CGI is seeking motivated individuals to join our team as IT Helpdesk Technicians in Taguig, Philippines.
Key responsibilities of the role include:
* Resolving issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
* Receiving and responding to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
* Working in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
* Producing quality work and results.
* Ensuring fast and accurate turnaround of work.
* Solving problems using agreed upon procedures as well as proper escalation process.
* Developing a comprehensive understanding and mastery of all tools.
* Being updated on products, policy, procedure and other important operational issues.
* Coming in on time and on scheduled shift and adhering to breaks as assigned by staff manager.
About you
To be considered for the job, you must have these qualifications:
* Proficient English verbal and written communication skills
* Keen attention to detail.
* Proficient computer and technical skills.
* Solid analytical and problem-solving skills.
* Good process mapping ability.
* Proactive, service minded, and able to multi-task.
* Good interpersonal skills (empathy, verbal dexterity, etc.)
* Background in IT is a plus.
* Fresh graduates, undergraduates, and career shifters are welcome to apply.
Benefits
CGI offers an excellent work environment with a friendly team and competitive benefits. The team members are exceptionally encouraging, promoting initiative in every scenario. benefit from a vibrant and dynamic atmosphere, ensuring a solid work-life balance and comprehensive health insurance.
Training & development
At CGI, employees receive extensive training and coaching, allowing them to excel without the need for micromanagement. The company promotes a collaborative work environment that supports new graduates in enhancing their skills and advancing their careers. CGI is also a great place to gain IT knowledge, professional experience, and certifications.
Source
* cgi.com
* indeed.com/cgi