*All applicants need to hold the full work rights to work permanently in Australia as we are not able to sponsor your work visa.Position: Customer Service & Logistics AssistantLocation: Blacktown, Sydney, NSWJob Types: Full-timeWork Schedule: Monday to FridayAbout the CompanyThe client company is a leading organisation manufacturing and distributing a complete range of thermoplastic and rubber hose products and accessories including couplings and fire equipment, for use in industrial, commercial and firefighting applications.About the RoleWe are seeking a Customer Service and Logistics Assistant to support the Customer Service and Logistics Manager in managing daily operations. This newly created role will play a crucial part in ensuring exceptional customer service and efficient logistics processes.Customer Service Main Tasks:Respond to customer enquiries, provide pricing, elaborate quotes, inform stock situation, provide lead time.Follow up on customer enquiries.Process customer orders.Follow up customers to ensure they pay on time.Issue invoice and packing list and inform customers for shipment information.Liaise with customers to handle delivery effectively.Assist to organize participation in exhibitions and marketing activities.System registration of new customers.Ad-hoc tasks.Logistics Main Tasks:Liaise with the warehouse to ensure proper supply of goods.Liaise with customers to organize the collection of goods, provide invoice and packing list. Liaise with the freight forwarder to get the goods collected.Liaise with forwarder to ensure timely delivery, avoid delays and timely collection of empty containers.Place purchase orders with the group and 3rd party suppliers and receive the shipments.Assist with physical inventory checking 2 times a year in June and December.Ad-hoc tasks.Skills and Experience:Excellent communication and interpersonal skills.High attention to detail and solid organisation skills.Positive attitude and strong work ethic.Exceptional customer service focus.Good working knowledge of Microsoft products (Outlook, Word, Excel, etc.).Seniority LevelAssociateEmployment TypeFull-timeJob FunctionCustomer Service and AdministrativeIndustriesManufacturing
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