Join our team at
The Lodge Wadjemup
, where your workday begins with a beautiful ferry ride across the Indian Ocean With daily departures from
Fremantle and Hillarys
, your commute is more than just a trip to work - it's an experience. Take in the sea breeze, stunning island views, and a sense of calm before starting your day welcoming guests to one of Western Australia's most unique destinations.
About the resort
In just a few short months, we've already been listed as one of The World's Greatest Places for **** by Time Magazine. With our "Sandy Feet Welcome" hospitality, our mission is for our guests to leave more relaxed than when they arrived.
The Position
In between the smooth checking in and checking out process that you'll deliver, our Guest Services Agent will ensure that each guest's stay is a beautiful, relaxed and memorable one.
Your responsibilities will include
Front Desk Operations
: Managing check-in/check-out procedures, reservations, guest needs and inquiries throughout their stay. Assist with guest welcome and departure logistics, which may include handling luggage when needed to ensure a smooth and positive experience.
Guest Services
: Providing exceptional guest service: knowing the island, its seasons, its amenities and attractions and advising on what our guests may enjoy given the time of day, the weather and their wish list. Managing cash and payment transactions accurately. Assisting billing, invoicing, and financial reporting as needed.
Problem Resolution
: Managing any guest concerns, finding satisfactory resolutions. Collaborating with other departments to address and resolve issues efficiently.
Security and Compliance
: Ensuring compliance with hotel policies, procedures, and Health and Safety protocols. Assisting in implementing security measures and emergency and incident response procedures.
Team Benefits
15% off stays at The Lodge Wadjemup.
20% off food at Sunsets and Pelican.
Free golf and lawn bowls at the Rottnest Island Golf Club.
Free ferries to and from the island for your shifts.
Team Member Recognition Program - monthly and yearly awards and prizes.
Our Employee Assistance Program.
Requirements
Proven experience in a Hotel Front Office/Guest Services role.
Exceptional interpersonal communication skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in hotel management software.
National Police Clearance.
RSA.
Food Handler's Certificate.
Valid Driver's License to be eligible for a Rottnest Driving Permit.
If this sounds like your dream job, click on Apply Now
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