As a Senior Member Experience Officer, you will be the face of our business for members and will be responsible for delivering consistent high-quality customer service.
The role involves working with customers to understand their needs and provide personalized solutions. You will be required to work in a team environment to achieve strategic goals and contribute to the overall success of the organization.
To succeed in this role, you must be a confident communicator with a genuine passion for helping people. You will need to have cash handling and reconciliation experience, be digitally savvy, and able to quickly grasp new systems.
Key Responsibilities:
* Assist members with their transactional needs and enquiries
* Engage in needs-based conversations to find the right solutions for members
* Build relationships to help members achieve their long-term financial goals
* Educate members on how to utilize digital and mobile banking tools to enhance their banking experience
* Collaborate with your team to achieve strategic goals
* Branch cash management activities, including ATM and coin machine maintenance
* Ensure the completion of accurate and timely personal lending submissions in line with regulatory and responsible lending obligations
Requirements:
* Confident communication skills
* Patient and empathetic approach to customer interactions
* Able to work in a fast-paced environment
* Digital literacy and proficiency in using banking software
* Previous experience in customer-facing roles and banking industry preferred
Benefits:
* A range of attractive benefits for team members
* Career development opportunities and ongoing training
* A dedicated Employee Assistance Program
* Access to wellness initiatives
* Paid parental leave and special leave provisions