About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Are you passionate about quality systems, documentation governance, and driving continuous improvement? Toll Group's Managed Services – Government & Defence division is seeking a Senior Quality Management Associate to play a key role in maintaining and enhancing the integrity of our Quality Management System (QMS).
In this pivotal role, you'll manage the documentation framework that underpins our operations, ensuring our processes are controlled, compliant and continuously evolving. This role is a highly collaborative role within our new office in Collins St, Melbourne.
About the Role
Document Governance
* Develop, maintain and control all SOPs, policies and work instructions within the QMS.
* Ensure all documentation meets formatting, version control and approval workflow standards.
Quality Management System Administration
* Oversee the QMS platform to ensure data integrity and timely updates.
* Lead document review cycles and manage change control processes.
Compliance & Continuous Improvement
* Monitor adherence to documentation standards and ISO requirements.
* Identify opportunities to streamline documentation processes and embed best practices.
Stakeholder Support
* Provide guidance and training on document control and QMS procedures.
* Act as the key contact for documentation-related queries across the organisation.
More about the role
* Promote Quality principles across Toll Government & Defence.
* Support external audits, validation activities and risk assessments.
* Deliver quality-related training, including GMP.
* Manage and continuously improve the Toll 4PL Quality SharePoint site.
About you
* Proven experience in document control or quality systems administration.
* Strong knowledge of QMS principles and ISO standards.
* High proficiency across MS Office and document management tools.
* Exceptional attention to detail and strong technical writing skills.
* Excellent communication and stakeholder engagement abilities.
* Strong organisational skills with the ability to manage competing priorities.
* Ability to work independently.
* Baseline Security Clearance advantageous
Qualifications
* Science degree or related field preferred.
* Minimum 5 years' relevant experience in Quality.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‐leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre‐employment checks including a criminal history check and medical.
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