As a crucial member of the technology department, this role focuses on delivering seamless service experiences to users. The position prioritizes customer satisfaction and teamwork, ensuring that technical issues are resolved in a timely manner.
About the Role
* This position is responsible for providing first-level support to end-users, addressing technical problems efficiently.
* The successful candidate will monitor service requests and escalate them as necessary to meet service delivery standards.
* Collaboration with the wider technology team is essential to implement improvements in IT processes.
* Maintaining accurate documentation of incidents and resolutions in the service desk system is vital.
Key Responsibilities
* Deploying and configuring hardware and software as required.
* Ensuring compliance with organisational IT policies and procedures.
* Providing input for the development of service delivery metrics and reporting.
Requirements
A successful candidate should have:
* Technical capability in ServiceNow, Microsoft suite, and knowledge of networks and hardware troubleshooting.
* Experience in a technology support or service delivery role, emphasizing customer service.
* Strong problem-solving and analytical skills to address technical challenges effectively.
* Familiarity with IT service management tools and frameworks.
* Excellent communication skills to liaise with various stakeholders.
* A proactive attitude and a focus on delivering quality service to end-users.
* A relevant qualification in Information Technology or a related field.
* Ability to work independently and as part of a team in a fast-paced environment.
* Excellent people skills and an attitude to learn and help others.
What We Offer
* A competitive hourly rate.
* A temporary role offering valuable industry experience.
* Opportunity to work in a large environment and start your IT journey.
* Supportive and professional team environment.
* Exposure to cutting-edge technology and IT practices.