Customer Support Team Member (Contact Centre)Add expected salary to your profile for insightsJoin us and experience Bunnings from the other side of the counter
What's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave12 weeks paid parental leave, regardless of genderFun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunitiesWe're genuinely invested in your career and no matter where you start with us, that pathway is yours to buildAbout the role:Are you passionate about delivering exceptional customer service in a fast-paced contact centre environment?
We're looking for casual Customer Support Team Members to join our inbound contact centre, supporting customers through their online journey with Bunnings.This role will liaise with a range of stakeholders to ensure a smooth service experience for all customer groups using the Bunnings digital platform.This is a Contact Centre role, not a retail sales position.
If you enjoy helping customers over the phone and online, and thrive in a fast-paced support environment, we'd love to hear from you
What's involved:Manage Online Special Orders referred directly from customers via the Bunnings website, in-store and over the phone.Manage orders post-sale including supplier follow up, customer service, order fulfillment and deliveryBuild strong supplier, customer, and stakeholder relationshipsDevelop an extensive understanding of product sourcing and pricing.Well-rounded understanding of all digital offers to support a positive Customer ExperienceFocus on first-point resolution of customer enquiriesFocus on risk mitigation and expedited escalation of issues to relevant stakeholdersAnswering inbound calls from a range of stakeholders with a genuine interest to assistMaking outbound calls to suppliers and customers related to online ordersReviewing reporting for process improvementImplement and support the effective use of internal processes and systemsCross functionality of tasks across the wider Team Info and Help Contact CentreTo be successful in this role you will need:Exposure to Call Logging Software (advantageous)Product knowledge specific to special orders range (advantageous)Sound interpersonal skills along with the ability to communicate with various internal and external stakeholders.Time and priority management skills, ability to work to deadlinesA passion for customer service and a friendly and helpful mannerConfident in the use of PCs and basic knowledge of Microsoft OfficeThe ability to manage enquiries via the following channels: Phones, email, social media and live chatThe ability to work a rotation roster including weekends.The ability to work within the hours of 7am to 7pmWhen you're ready to give this opportunity a Red Hot Go, all you'll need to do is:Submit an application and complete an online chat interview (20 minutes)If successful, next step includes an online video interview (15 minutes)If you're a match, we'll invite you to an onsite meet and greet with our leaders (20 minutes)You'll be part of a workplace where you'll feel like you belong.We love the diversity across our teams, brought together in an inclusive culture guided by our values.
We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.
We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.
Please note, you must be age 15 or over to apply for a role at Bunnings.We're all about fairness at Bunnings, and our team's here to support you every step of the way.
If you need any adjustments, just let us know - we're here to help.
If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you.
For support, contact us at .
Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early.
We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.Please note if you are offered a role with us, background checks may be required.
This can include police, employment, medical and qualification checks.
If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
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