* Novabridge is an Elite ServiceNow partner headquartered in Canberra Australia, with offices in all major Australian capital cities, Wellington, Ho Chi Minh city and Da Nang in Vietnam.
* Novabridge has been building its reputation over the past 6 years through outstanding service to clients as well as providing a great place to work resulting in attracting some of the top ServiceNow talent in Australia and New Zealand.
POSITION OVERVIEW:
* The ServiceNow System Administrator will be responsible for managing, maintaining, and enhancing the ServiceNow platform to support business processes and improve user experience.
* You will work closely with stakeholders across the organisation and or clients to ensure the platform aligns with client's business needs and operates efficiently.
KEY RESPONSIBILITIES
* Platform Administration:
o Administer the ServiceNow platform, including configuration, maintenance, and ongoing support of various ServiceNow modules.
o Ensure the stability, availability, and performance of the ServiceNow platform through proactive monitoring and maintenance.
o Perform system upgrades, including patch management, while ensuring minimal disruption to users.
* User Management:
o Manage user accounts, roles, groups, and access controls.
o Provide technical support and troubleshooting for ServiceNow-related issues.
o Customization & Development:
o Configure and customize ServiceNow applications and services based on business requirements, including workflows, forms, scripts, notifications, and integrations.
o Collaborate with business users and IT stakeholders to gather requirements and implement new features or enhancements.
o Create and maintain Service Catalog items, including workflows, approvals, and notifications.
* Incident, Problem, and Change Management:
o Support the Incident, Problem, and Change Management processes within ServiceNow.
o Ensure the effective operation of IT Service Management (ITSM) processes.
o Monitor and report on platform performance and incidents.
* Integrations:
o Develop and maintain integrations between ServiceNow and other enterprise systems, using web services, REST, SOAP, and other relevant technologies.
o Documentation & Training:
o Create and maintain system documentation, including process flows, technical design documents, and user guides.
o Conduct user training sessions and provide ongoing support to ensure effective platform use.
* Governance & Best Practices:
o Ensure the platform adheres to industry best practices and governance, including ITIL principles.
o Assist in defining and enforcing ServiceNow development and administration standards, including version control and testing.
REQUIRED
* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
* ServiceNow Certified System Administrator (CSA) certification.
* Proven experience as a ServiceNow System Administrator, with hands‐on experience in system administration, configuration, and customisation.
* Strong understanding of ITSM principles and experience with Incident, Problem, and Change Management in ServiceNow.
* Experience with ServiceNow integrations using web services (REST, SOAP).
* Excellent problem‐solving skills, with the ability to troubleshoot and resolve complex technical issues.
* Strong communication skills and the ability to work effectively with cross‐functional teams.
PREFERRED
* ServiceNow certifications/CIS (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
* Experience with other ServiceNow modules, such as ITOM, HR Service Delivery, or ITBM.
* Experience with Agile/Scrum methodologies.
ADDITIONAL SKILLS
* Detail‐oriented, organised, and capable of managing multiple tasks and priorities.
* Ability to work independently and as part of a team.
* Willingness to stay updated on the latest ServiceNow features and industry trends.
BENEFITS
* Opportunity to be part of a rapidly growing company at the forefront of digital transformation.
* We offer a competitive market salary with opportunities for professional development and career advancement.
* Bonuses based on clear and agreed objectives may be negotiated.
* Annual leave, sick leave and public holidays
* 1 day off for your birthday.
* Private health insurance.
* Sponsor and encourage staff to study online courses.
* Essential working equipment will be provided.
* Free snacks & drinks.
HOWTOAPPLY
Kindly complete this form to submit your application:
Wellington | Auckland | Ho Chi Minh | Da Nang
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