Job Description
We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will play a key part in delivering exceptional customer service and support to our clients.
Key Responsibilities:
* Deliver high-quality customer service across all stages of the customer journey.
* Be the first point of contact for external enquiries via phone and email.
* Manage your own workload, meet performance targets, and contribute to continuous improvement in a dynamic, customer-focused environment.
Requirements
To be successful in this role, you will require:
* Customer service experience, particularly in service recovery and handling escalations, preferably within a contact centre or telecommunications environment.
* Strong problem-solving, self-management, and effective communication skills.
* Proficiency with Microsoft Office and CRM systems; ability to multitask efficiently.
* Commitment to workplace safety, adherence to company policies, and contribution to a safe and compliant working environment.
Benefits
This is an excellent opportunity to join a forward-thinking organisation that values its employees. As a Customer Service Representative, you will enjoy:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A supportive and collaborative team environment.
* The chance to work on challenging projects and make a real impact.
About Us
We are a leading provider of telecommunications services, dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference and we are committed to providing a safe and inclusive work environment.