About the Role
This role blends hands‐on operations, customer service, and venue supervision to keep our neon world of art and play running at its best. You'll open and close the venue, greet guests, deliver safety briefings, monitor all play and creative areas, and maintain high standards of cleanliness, safety, and guest experience. You're the person who sets the tone – upbeat, welcoming, and switched‐on – while keeping everything under control behind the scenes.
A key part of this role is bringing the fun! You'll need to be playful, bubbly, and confident engaging with children, joining in on activities, giving demonstrations, and keeping the energy lively. If you're someone who loves to interact with kids, get involved in the play, and help create a fun, vibrant atmosphere, you'll thrive in this role.
For the right candidate, there is potential for some remote work handling customer service and operational tasks.
Key Responsibilities Venue Operations
* Open and close the venue daily, including cash handling, stock checks, and safety inspections.
* Manage guest check‐ins, ensuring waivers are signed and our Grip Socks are purchased.
* Deliver fun, clear, and confident safety introductions to arriving groups.
* Monitor CCTV and supervise all areas for safe and appropriate conduct.
* Oversee cleaning and reset of all play and creative zones between sessions.
* Maintain stock inventory (socks, merchandise, cleaning supplies, etc.) and report low or damaged items.
* Ensure the venue's presentation, lighting, and sound are ready for every session.
* Take control of VenueSumo, our booking platform, ensuring smooth bookings and customer management.
Guest Experience & Customer Service
* Create a friendly, professional first impression for all guests.
* Engage with children and families, joining in on the fun, offering help, and maintaining a positive, energetic atmosphere.
* Provide warm, empathetic, and proactive service to parents and guardians – answering questions, handling feedback, and resolving issues quickly.
* Confidently enforce safety rules and venue guidelines in a friendly but firm manner.
* Step in to redirect unsafe or disruptive play and, if necessary, handle guest removal with discretion and professionalism.
* Encourage creativity and participation, leading by example and actively joining in activities, while ensuring safe use of all equipment and play areas.
* Reply to customer emails and handle phone calls, providing clear and timely responses to queries.
Venue Support & Reporting
* Identify and report maintenance or safety issues promptly.
* Communicate operational updates, incidents, or customer feedback to management.
* Assist with small administrative tasks, POS transactions, and bookings when required.
* Support occasional special events, exclusive bookings, or parties as scheduled.
About You
You're confident, upbeat, approachable, and thrive in active, people‐filled environments. You're a natural problem‐solver who can keep cool under pressure – friendly and empathetic but also confident in setting boundaries and keeping things running smoothly. You'll bring:
* Previous experience in customer service, hospitality, or family entertainment venues.
* Strong communication skills with both adults and children.
* A bubbly, positive personality with a calm and professional approach.
* Excellent organisational and multitasking skills.
* Confidence to take ownership of the space and make decisions independently.
* Experience using POS or booking systems (bonus if familiar with VenueSumo).
* Availability on weekends, public holidays and school holidays.
* A valid Working With Children Check (WWCC) and First Aid certification (or willingness to obtain).
#J-18808-Ljbffr