Hotel: Gold Coast (SFPPB), 31 Hamilton Avenue, 4217
We are Looking for a agile and highly motivated Reservations Agent - All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.
Key Responsibilities:
- FIT Bookings : Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
- Group Reservations : Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
- Inbound Reservations : Assist with rooming list, creating new group bookings. Replying Travel agents' enquiry regarding inbound groups.
- Customer Service Excellence : Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
- Collaboration : Work closely with other departments (Front Desk & C&E;) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed..
- Problem-Solving : Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
- Flexibility and Learning : Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.
Qualifications:
- Prior experience in a reservations role. (Hotel Industry would be highly desirable).
- Excellent communication and interpersonal skills, with a strong customer-focused attitude.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
- Proficiency with reservation systemsand software (experience with Opera is a plus).
- A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
- Attention to detail and problem-solving skills.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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