Hudson is hiring multiple Application Rollout Support Officers on behalf of our client, for an estimated 10-month contract assignment, to support the roll out of an enterprise-wide application offering hypercare support. This is a hands-on, employee-facing role supporting users at our many branch locations post–go‑live and ensuring a smooth transition to Business‑as‑Usual (BAU).
Our client is Australia's largest waste management organisation, delivering essential services to customers and communities nationwide. They are currently delivering a major digital transformation program aimed at enhancing both customer and employee experiences through streamlined processes, reduced manual effort, and improved operational efficiency.
Contract | 10–12 months | Start: Estimated Feb/Mar 2026
Location: NSW/ VIC/QLD/SA
Key Responsibilities
* Provide frontline post‑go‑live hypercare support (onsite at branches and remotely)
* Troubleshoot issues and escalate to the appropriate resolver groups
* Support users adapting to new systems and processes
* Log, track, and document incidents and resolutions
* Contribute to daily reporting and hypercare governance
* Work closely with business, project, and technical teams
Travel Requirement
* Regular travel to branch locations in regional and interstate locations
* Onsite support/travel for up totwo weeks per month
About You
* 2+ years of experience in application support, go‑live/hypercare application rollout, or technology customer support for a system rollout or help desk role
* Tech‑savvy, with confidence learning and supporting end users in operational environments
* Strong interpersonal, communication, and customer‑facing skills
* Proactive and adaptable, comfortable working in fast‑paced, change‑heavy environments
* A genuine team player who can also operate autonomously
* Willing and able to travel locally and interstate as required
Apply now if you enjoy frontline support roles, helping users through change, and being part of a high‑impact system rollout.