Key Responsibilities
We are seeking a highly organized and detail-focused individual to assist with customer liaison, administrative tasks, and logistics coordination.
* Customer Liaison: Communicate with customers throughout the purchasing process, addressing queries and concerns in a timely manner.
* Invoicing and Purchase Orders: Process invoices and purchase orders using Xero, ensuring accurate and up-to-date documentation.
* General Administration: Perform various administrative tasks, including record-keeping and correspondence, while maintaining a professional office environment.
* Supplier Coordination: Liaise with suppliers to confirm and track material deliveries, ensuring timely arrival of materials to meet operational requirements.
* Human Resources Support: Assist with HR-related tasks, including onboarding new employees and maintaining HR records.
* Logistics and Deliveries: Coordinate and organize deliveries to meet customer and operational needs.
* CRM Management: Utilize Pipedrive CRM to ensure all customer data is accurate and up-to-date, monitoring and managing the customer database to identify gaps or inaccuracies.
* Reporting: Create detailed reports for finance and sales departments, providing insights to help streamline processes and improve efficiency.
Skills & Qualifications
* Strong organisational and multitasking abilities.
* Excellent verbal and written communication skills.
* Proficiency in Xero and Pipedrive CRM (or similar systems).
* Ability to work effectively under pressure and meet deadlines.
* Strong problem-solving and analytical skills.
* Attention to detail and accuracy in all tasks.
* Proficiency in MS Office Suite (Word, Excel, Outlook).
Preferred Experience
* Previous experience in an administrative or support role.
* Familiarity with CRM and accounting software.
* Experience liaising with customers and suppliers.