You will play a vital frontline role in supporting QBCC staff by delivering responsive, professional and customer‑focused IT assistance. You will be responsible for managing incoming queries, resolving issues where possible, and ensuring all incidents are accurately logged, prioritised and progressed in line with service expectations. This position is central to maintaining a positive user experience and ensuring the smooth operation of QBCC's information systems. Key Responsibilities * Provide high‑quality Service Desk support to internal and external customers. * Receive and log all inbound calls and support requests, engaging with customers patiently and confidently to clarify details and ensure accurate problem definition for internal teams or external service providers. * Conduct preliminary fault diagnosis, troubleshoot basic issues and provide consistent, clear advice to help resolve common problems or eliminate predictable causes. * Assess and assign appropriate priority levels to reported issues, advising customers of expected timeframes and consulting with team members when clarification is required. Why Join Us This is an opportunity to play a meaningful role at the heart of QBCC's technology support function. If you thrive in a fast‑paced environment, enjoy solving problems, and take pride in delivering exceptional customer service, you'll find this role both rewarding and impactful. You'll be part of a supportive team that values collaboration, continuous improvement and a genuine commitment to helping others succeed. If you're ready to contribute your skills, grow professionally and make a real difference to the daily experience of QBCC staff, we'd love to hear from you. How to apply Read the attached position description which contains further details about the role and about the candidate we are seeking. Then submit your resume and a cover letter (maximu 2 pages) outlining your interest in the role, your skills and experience.