Job Description
As a senior claims service consultant, you will be responsible for managing a high volume of inbound and outbound calls with empathy and efficiency in a fast-paced environment.
* You will manage a portfolio of fleet claims, applying thoughtful decision-making throughout the lifecycle of each claim.
* Building strong relationships with internal colleagues and external partners is essential to achieving the best possible outcomes for customers.
* Delivering compassionate and responsive customer service while contributing to a positive team culture is key to success.
Key Responsibilities:
• Manage a portfolio of fleet claims from inception to closure, ensuring timely and effective resolution.
• Develop and maintain strong relationships with stakeholders, including brokers, customers, and internal teams.
• Provide exceptional customer service, resolving issues promptly and efficiently.
About You
* Strong background in motor, commercial, complaints, and fleet claims is essential.
* Confident communication skills are required to manage a high volume of calls with empathy and care.
* Ability to build strong relationships with customers and brokers, navigating complex needs with professionalism and care.
* Skilled at managing competing priorities across multiple systems and documents, ensuring accuracy and timely resolution.
About Our Culture
We value diversity and inclusion, creating an environment where everyone feels welcome and valued. We believe our people are our greatest asset and are committed to providing opportunities for growth and development.
We offer a range of benefits and perks, including flexible work-life balance, career development opportunities, and financial and well-being perks.