Commissioning technician - field (vic) (scoresby)

Introduction

About Clevertronics

Clevertronics is the world's leader in Emergency Lighting, operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products supported by unrivalled expertise and customer service.

Over the last twenty years, we have excelled in the world of Emergency Lighting by releasing game-changing products for our industry. All of this could not have been accomplished without our people!

With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.

Description

About the Role
Reporting to the Technical Services Manager (VIC), the Commissioning Technician - Field (VIC) role plays a vital role in delivering technical services, including commissioning and ongoing support for our Emergency Lighting products, as well as on-site warranty work for both new builds and existing projects across Victoria.

Your key accountabilities will include, but are not limited to:

• Commission Clevertronics Emergency Lighting products and systems, including onsite support, subcontractor assistance, and adherence to standard commissioning processes.
• Provide technical services for warranty work, including repairs, fault-finding, and technical review of returned goods.
• Deliver training and guidance to subcontractors on Clevertronics systems for service and maintenance.
• Maintain accurate customer records in the CRM system and create end-user documentation such as maintenance plans and repair guides.
• Assist with customer demonstrations and provide troubleshooting support.
• Use the Technical Services ticketing system and engage with internal and external stakeholders to ensure a positive client experience.
• Contribute to the efficacy and advancement of our QMS/EMS by upholding and promoting our quality and environmental policies in all job functions.
• Additional duties as required from time to time as per business requirements.

Skills and Experiences

Success in this role means delivering accurate and timely commissioning and warranty services, providing exceptional customer support, and fostering positive relationships with stakeholders while upholding our quality standards. They will also bring:

• Relevant experience in technical field service, ideally with lighting or emergency lighting systems.
• Robust problem-solving skills with a customer-focused approach and attention to detail.
• Ability to manage timelines effectively and work collaboratively as a team player.
• Basic project management knowledge and solid computer/IT networking skills.
• Current driver's license required; familiarity with the construction industry is an advantage.

Clevertronics will provide a comprehensive training program to equip you with the additional skills you need to deliver this role successfully.

Benefits

• Competitive Salary and Benefits.
• Understanding and encouragement of a work-life balance.
• A culture that is unlike any other.
• The ability to finish early every second Friday.
• 17.5% annual leave loading.
• An additional 4 days leave per year for your Health and well-being.
• Discounted Health Insurance.
• Novated Leasing Salary Sacrifice.
• Access to Employee Assistance Program.
• Comprehensive training and development support for your career.
• Paid parental leave.
• And much more.

Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.