Technical & operational leadership opportunity within our Sample Receipt Team at the interface between our valued clients and lab operations.
About ALS Food and Pharmaceutical, we operate a state-of-the-art commercial laboratory in Scoresby, Melbourne, equipped with the latest technology. We now have a key team leadership opportunity available as a Sample Receipt Team Leader.
About the Role:
This role is responsible for the smooth day-to-day operations of our Sample Receipt function. Sample data and client requirements must be logged and presented for processing consistent with ALS laboratory protocols and to meet our standards of timeliness, efficiency and quality.
The Day to Day:
* Supervise staff to ensure efficient, on-time sample processing and manage team workflow to deliver high-quality client service, holding the team accountable for success.
* Model ALS Values by setting standards for resilience, innovation, and adaptability, fostering a curious mindset to troubleshoot challenges and drive continuous improvement.
* Promote effective communication, best practices, and knowledge sharing to enhance team performance.
* Handle client requests, including check testing, subcontracting, and special requirements, while liaising with the Client Services Team to ensure client satisfaction and build professional client relationships.
* Accurately log incoming SR information and field data into the LIMS database and ensure timely receipt, registration, and transfer of samples in line with ALS F&P Quality System requirements.
The Essentials:
* Strong interpersonal skills, client communication skills
* Strong customer focus
* Demonstrated leadership experience within a high-volume environment
* Results focused
* Projects enthusiasm and motivation
* Ability to motivate a team to work to strict deadlines
Working at ALS:
We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
Our Benefits:
* Discounts with Bupa, HCF, Hertz, HSBC, Virgin Australia
* Opportunity to salary sacrifice car costs with Autopia
* Corporate superannuation benefits with Australian Retirement Trust
* Employee Assistance Program providing counselling, support and coaching
* Friendly working environment with accessible management
* Influenza Vaccinations
* Opportunities to progress and develop your career within ALS, including global opportunities for suitable candidates
Everyone matters:
We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
About ALS:
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise.
Eligibility:
To be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain a valid work visa.